Order Taking Services
Smart retail and wholesale vendors looking to improve their business outlook can outsource to a call center that provides exceptional order taking services. Callcenters.com employs dedicated live operators who work on behalf of online and catalog merchants. They help to increase sales and customer satisfaction levels, and generate repeat and referral customers.
Customer service representatives receive calls for product inquires, order taking service, and credit card processing. Professionals take call overflow and answer directly dialed local or toll free phone lines. A phone number exclusive to your account can be used for advertising and promotional materials for direct response.
Familiar with your product and service, highly trained live operators act as your extended sales team. They can do everything your in-house representatives do, enhancing sales opportunities.
Call center experts effectively answer ad response calls, offer help desk and customer care services. They have cross selling and up selling techniques to implement as orders are taken.
Completed order forms can be sent by live operators in real time or at timed intervals. Because they are Internet-enabled, telephone agents can place completed orders onto your website in real time or forward order forms via fax or email.
Business enterprises can take advantage of global sales opportunities in any time zone. Callcenters.com order taking service is operational 24 hours a day, without exception, including after hours, weekends, and major holidays. Business ventures can take advantage of sales opportunities nationally and internationally.
To encourage maximum sales, every one of our customer service reps has bilingual skills. They can perform the same services for non-English speaking clients, exactly the same as for native English speakers. Using their ability to communicate in multiple languages, they can generate leads for further evaluation and capture customer information for follow-up action.
We’re able to handle large call volumes easily with the use of advanced equipment systems. Our technicians continuously monitor and maintain seamless operations. Sophisticated software allows active supervisors to monitor inbound calls for proper procedure.
After 40 years of providing order taking service for businesses of every industry, Callcenters.com live operators are second to none. Hiring only experienced professionals, we ensure that our telephone agents undergo a series of tests before considered fully qualified to answer your client and customer calls.
Committed to creating a positive environment for optimal sales and profits, our order taking service covers all bases. Call center solutions support unlimited sales and marketing possibilities for every product and service.