Live Operator Phone Support
Callcenters.com live operator phone support offers a wide range of call center services that will satisfy the communications outsourcing requirements for businesses of any size. We are operate on a 24 hour basis, offering complete messaging service, sales and customer service assistance, and calendar and event management. Any combination of these service options can be performed either full time or part time, on weekends or holidays, and during and after business hours. With customizable account services, live phone support is available and adjustable at any time. Our services include inbound call answering for routine and urgent calls. When your patients, customers, or clients call with an emergency situation, priority notification and call transfer are quickly put in motion.
Smart live operators are trained on the advanced equipment systems that processes thousands of telephone calls daily. They are friendly and knowledgeable. Acting as an extension of your own in-house team, Callcenters.com representatives are required to learn about your business and the answers to your FAQs so that they can address any caller inquiry. They also provide assistance for help desk and hotline issues, and can offer office or store, and product or service information, as needed. Familiar with your office procedures and account protocols, interactive customer service representatives have your current data base on their computer monitor for quick reference. They can maximize opportunities for sales and customer service assistance. Customers place orders and live representatives process credit card payments. Additionally, they offer directory services, appointment setting, workshop registration, and RSVP services for special events.
Managing supervisors oversee live operator phone support activity in real time for correct procedures with a digital inbound logging system. We’ll put together a detailed report for your review at the end of each day. This is an effective tool, useful in formulating future decisions that will impact the success of your business. Your company can receive top notch service at affordable rates from our telephone agents. At Callcenters.com we like to maintain quality control. That’s why we never outsource any of your account services to another facility. It also keeps overhead low, enabling us to pass the savings onto you, our client. Since accounts are unique there’s no need to pay for unnecessary services. Provided by a facility that retains quality personnel and superior equipment, live operator phone support can be an effective tool for building your business enterprise. An account expert can recommend ways that can improve your brand recognition, reputation, and profitability.