Help Desk Services
The business day can change quickly; complications come up and the To-Do list piles up. When this happens, it makes good business sense to have virtual help desk services to fill in call answering and administrative gaps.
If your normal business day is interrupted by emergencies, Callcenters.com help desk services can take over your phone lines in an instant, answering calls as you would yourself. We give organizations the flexibility to handle the unexpected. It’s as easy as flipping a switch.
Some companies don’t have employees to take their calls. For sole proprietors and small partnerships, professional live operators offer a wide range of administrative services when you’re not available. We provide remote services whenever you meet with a client, make a sales pitch or presentation, or pursue a hot lead.
Help desk services providers know that as your business grows, so do your communications needs. Account options are individually tailored to fit the needs of any business type or size. Part time or full time call answering, whether occasional or around the clock, can be adjusted to your changing needs.
Highly screened and trained live operators answer forwarded call overflow during peak times. They offer complete messaging and directory services for busy offices.
Friendly customer service representatives receive ad response calls with a dedicated local or toll free phone number, exclusive to your account. These are experienced sales and customer care professionals who can answer FAQ’s and hotline inquiries and product and service questions, take and track orders, and process credit card payments. Internet-enabled live operators are able to place orders directly onto your website in real time.
Calendar and event management tasks can be managed by our answering service receptionists. Callcenters.com assists large companies, private practices, and government agencies with appointment setting, delivery scheduling, and enrollment and RSVP
When clients call, they get the attention they expect, delivered in a polite manner. Their questions are answered, information captured, and messages dispatched. This effectively eliminates the risk of frustrated callers and missed calls and opportunities.
At Callcenters.com we recognize the importance of addressing the non-English speaking community. With that in mind, we hire bilingual
live operators to perform help desk services. They are able to speak fluently to a broad client base, 24/7/365.
Our live operators are committed to customer service satisfaction for every caller. Affordable help desk services will foster business growth for greater productivity and sales for any business industry.