Customer Service Outsourcing
Customer service outsourcing provides the working solutions that many businesses require to operate at a peak. As a trusted call center, Callcenters.com employs only fully qualified and trained live operators to perform needed communications services, helping you to easily focus on core business. Some companies are often flooded with call overflow during the business day while others want to be available to clients at all times. Other organizations seek to extend their hours of operation while some require emergency messaging services. Virtual customer service assistance is versatile enough to assist with all of their needs.
Our account specialists are great listeners who respond accordingly with customer service outsourcing solutions. They’ll work with you to build a customized service plan designed to suit your business needs at affordable rates. For customer service outsourcing, why not come to a one stop communications shop? In addition to comprehensive messaging, Callcenters.com account services feature options that include sales and customer service assistance and calendar and event management.
With bilingual live operators working to assist your callers 24 hours a day, everyday, there’s no reason to limit your business opportunities or clientele. Our telephone reps are able to speak in detail, answering inquiries about any product, service, appointment, or event. Around the clock availability allows you to stay competitive, attracting international customers who can call at their convenience. Capable customer service representatives function as an extension of your own in-house team without the costly overhead. They are familiar with your business and it’s product so they can provide maximum assistance. Their skills enable them address ad response calls, capture customer information, take and track orders, and process credit card payments. Add to that, appointment setting and directory services, schedule coordination for conference calls and deliveries, and enrollment and RSVP services, and you can begin to grasp the scope of everything we do.
Whether for part time or full time call answering, experienced customer service outsourcing can bridge your business communications gaps. Our professional live operators answer calls promptly with your company greeting during peak times, after hours, or on weekends and holidays. With access to your database directly on their computer screen, answering service receptionists are able to proceed with any caller need. Supervisors are always on duty to oversee call activity in real time for accurate message dispatch and call routing. In order to foster business growth and expansion, we combine the latest equipment and retain the best live operators in the industry for your benefit. Consider the expertise of Callcenters.com to help your business enterprise thrive.